FAQ & Returns Policy
Frequently Asked Questions
Do you accept returns, exchanges, or cancellations?
All of our merchandise is handmade, made to order, which means each piece is handcrafted specifically for you. Because of this, we are unable to accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
Can I cancel my order?
Due to the handmade, made-to-order nature of our products, we are unable to cancel orders once they have been submitted. If you have questions before placing your order, please contact us and we'll be happy to help.
What if my item arrives damaged?
If your item is damaged during shipping, please contact us immediately. To file a shipping claim, we are required by all carriers to have the following:
- Photos of the outside of the shipping box (all sides)
- Photos of the damaged item
- Photos of any packaging materials inside the box
Time is of the essence — please reach out to us right away so we can file a claim with the carrier on your behalf. Without this documentation, we are unable to process a claim.
How long does shipping take?
All orders ship free within the United States. Since our products are handmade to order, please allow additional time for production before shipment. Estimated shipping timelines are as follows:
- Flat items: 7–10 days
- Mid-size items: 3–4 weeks
- Large items: 8–10 weeks
Please refer to individual product pages for the specific shipping timeframe for each item.
Do you ship internationally?
At this time, we ship within the United States only.
How do I contact you?
You can reach us through our Contact page. We do our best to respond promptly to all inquiries.